290 XPeng P7 Owners Demand Unfulfilled OTA Upgrade

Nov 10, 2023, 19:00pm2023/11/10 19:01:06 Pandaily

On November 8th, 290 XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Motors P7 owners in China jointly wrote a letter to XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Motors CEO He Xiaopeng, expressing concerns about the unfulfilled promises of OTA upgrades and other issues.

XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Motors had previously promoted that the P7 Premium Edition would come standard with XPILOT 3.0 advanced driver-assistance system (ADAS), and later be upgraded to XPILOT 4.0 ADAS. However, up until now, XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> has not provided any information on when the XPILOT 4.0 upgrade will be available.

At a “Tech Day” event on October 24th, XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> announced that its XNGP (Xpeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Navigation Guided Pilot) would support autonomous driving in 25 to 50 cities by the end of this year, but the P7 model is excluded from this update.

In the letter, the owners complained that they have been abandoned by XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder />, and their trust for the brand taken for granted. The owners wrote that hey had frequently complained to customer service about the car’s slow startup, interface lag, built-in app lag, frequent crashes, and navigation positioning failures, but XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> chose to ignore these issues.

In fact, there have been numerous cases of car machine systems and subsequent OTA problems caused by hardware, and some car companies have provided corresponding solutions. For example, in July, 2022, due to frequent complaints about the car machine system, Zeekr invested over 300 million yuan to offer free 8155 chip upgrades to Zeekr 001 owners.

Regarding the issue of the delayed implementation of the CNGP (City Navigation Auxiliary Driving) that XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> P5 car owners jointly reflected, the official solution was to offer a 20,000 yuan Intelligent Driving Pre-Enjoyment Voucher for current XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> P5 P-version owners who have obtained the XPILOT 3.5 intelligent auxiliary driving software. At the same time, it promised to continue OTA for the P5 model and gradually launch intelligent scene, steering assistance, sentry mode optimization and other functions in 2024.

So far, XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Motors has not responded to this joint letter from XPeng<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> P7 owners.